The NYTimes' Stanley Fish nominates AT&T for worst company in the world based on his annoying experience at having to reset his own telecom mechanism. Apparently, AT&T failed to keep all of his preferences on file or they just refused to use them to reestablish his home phone connection. To add insult to injury, a few days later he found that the changes he re-requested didn't take on the Mordor side, and he ended up getting shunted to a totally irrelevant department.Ah, this brings back memories. It would be one thing if AT&T merely eavesdropped on people's phone calls, but they cannot even provide efficient customer service as an excuse to excuse their violations of privacy.
No comments:
Post a Comment